Refund Policy

Last updated July 2026

World Aquarium does not currently sell paid features. This policy is here so future paid aquarium features have a clear starting point before they are launched.

Future Digital Purchases

If World Aquarium later offers paid features, such as extra tank slots, cosmetics, or other digital aquarium upgrades, those purchases will generally provide access to digital features inside World Aquarium rather than physical goods.

When Refunds May Be Available

You were charged twice for the same purchase.
A confirmed World Aquarium technical issue prevented access to a paid feature for an extended period.
A purchase was made accidentally and the paid feature has not been used, subject to any time limit shown at checkout.
Applicable law or the payment platform requires a refund.

When Refunds May Not Be Available

The paid feature has already been used or consumed.
The request is made after the refund window shown at checkout.
The account lost access because of fraud, abuse, chargeback misuse, or a violation of our Terms or Community Guidelines.
The issue is caused by lost payment cards, unauthorized card use, or bank disputes that should be handled with the financial institution.

How to Request Help

Contact us with your account email, purchase date, receipt or transaction id, and a short explanation of what happened. Please do not send full card numbers or sensitive payment details.

Contact

Refund or purchase questions can be sent to support@worldaquarium.world.